Terms & Conditions

These Terms and Conditions govern your use of the GreenPlus Total Solutions Limited (“GreenPlus”, “we”, “us”, or “our”) website and the cleaning and facility maintenance services we provide. By using our website, requesting a quotation, or engaging our services, you agree to these terms.

If you do not agree with any part of these terms, please do not use our website or services.

GreenPlus provides professional cleaning and facility services, including janitorial and deep cleaning, plumbing and electrical maintenance, generator management, diesel supply, grounds and exterior care, waste management, and post-construction cleanup.

The exact scope, frequency, and pricing of services for each client are set out in the individual quotation, service agreement, or work order agreed between you and us. Where these terms conflict with a signed service agreement, the signed agreement prevails.

Quotations provided by GreenPlus are valid for the period stated on the quotation (or 14 days if no period is stated), unless we agree otherwise in writing.

Prices are based on the information available at the time of quoting — including property size, condition, location, and service scope. If the actual conditions differ materially from what was described (for example, additional rooms, heavier soiling, or extra work requested on site), we will discuss any revised cost with you before proceeding.

Unless stated otherwise, prices are exclusive of applicable taxes and any third-party charges (such as permits or access fees), which will be passed on at cost.

You are responsible for providing safe access to the property at the agreed date and time, including parking, water, and power supply where required for the service.

If you need to cancel or reschedule a booking, please give us at least 24 hours’ notice. Cancellations with less than 24 hours’ notice may attract a fee to cover staff time and travel already committed.

If our team arrives and cannot gain access to the property, a call-out fee may apply.

Payment terms are stated on your quotation or invoice. Unless otherwise agreed, payment is due upon completion of the service or on receipt of invoice.

For recurring or contract services, billing is typically monthly in advance or in arrears as agreed in your service agreement.

Late payments may attract interest or a late fee, and GreenPlus reserves the right to suspend services on accounts that remain overdue until the balance is settled.

To help us deliver a safe and effective service, you agree to:

• Secure or remove valuables, fragile items, and cash before we begin work.

• Disclose any hazards on the property (pets, pests, structural issues, electrical faults, hazardous materials).

• Provide accurate information about the property and required services when requesting a quote.

• Treat our staff with courtesy and provide a safe working environment.

Our teams are trained, supervised, and insured, and we take great care with your property. If our work causes damage, please report it to us within 48 hours of the service so we can investigate and make it right.

GreenPlus is not liable for pre-existing damage, defects, or wear that are not caused by our work, or for losses arising from circumstances beyond our reasonable control (including power outages, flooding, or restricted access).

To the fullest extent permitted by law, our total liability for any claim arising from our services is limited to the value of the service provided.

Your satisfaction matters to us. If you are not satisfied with any part of our work, contact us within 48 hours of service completion and we will arrange a re-clean or remedy for the affected areas at no extra cost.

Formal complaints can be sent to the contact details below, and we aim to respond within 2 business days.

All content on this website — including text, images, and branding — belongs to GreenPlus Total Solutions Limited and may not be copied, reproduced, or used commercially without our written permission.

You agree not to misuse our website, attempt to breach its security, or use it to transmit unlawful or harmful content.

Information on this website is provided for general guidance and does not constitute a binding offer. Services are provided under the terms of your individual quotation or agreement.

These terms are governed by the laws of the Federal Republic of Nigeria.

If any part of these terms is found to be unenforceable, the remaining provisions continue in full force.

We may update these terms from time to time; the version posted on this page applies to services booked after the update.

For questions about these Terms and Conditions, contact GreenPlus Total Solutions Limited at +234 704 141 2220 or info@greenpluscleaning.com.